Online Help & FAQ
Delivery
What are the different delivery methods, costs and deadlines?
In order to better satisfy you, our online shop offers you the choice between several delivery methods: please refer to the Delivery page provided for this purpose by clicking here.
Is it possible to be delivered abroad?
Yes, it is possible to order and be delivered abroad: please refer to the Delivery page provided for this purpose by clicking here which lists the countries accepted for ordering and delivery.
How to track the delivery of my package?
You will be informed of the shipment of your package by an email in which your Colissimo tracking number will be communicated to you. It allows you to track the routing of your order from the site www.colissimo.fr
I wish to have my order delivered to a third party or at my place of work.
All you have to do is change the delivery address registered when creating the account.
My order appears delivered when I have not received it.
It may be that it is simply pending at your post office and the information "delivered" that appears on your follow-up does not match the actual status of your order.
Thank you for contacting us or calling us on 0033 4 92 52 86 18 (local call price) Monday to Friday from 9:00am to 12:00pm and from 02:00am to 05:00pm to verify the accuracy of this information and proceed to additional research if necessary.
Can I choose the time of the day that suits me for receiving my parcel?
Unfortunately, this service is not available.
I would like my guardian or my neighbor to receive my parcel, is it possible?
To avoid errors of delivery, we chose Colissimo which guarantees the transparency of the routing of your parcel as well as a hand-delivery against signature in order for you, and protect us. As a result, delivery to a third party is not permitted.
The carrier passed while I was away, where is my package?
You can inform yourself of the place where your parcel is by checking the status of your order on the website www.colissimo.fr thanks to your Colissimo tracking number which has been communicated to you. This allows you to follow up.
How am I compensated in case of loss of my parcel?
In case of loss of your parcel by the carrier, Parfumdo offers you 2 solutions: the full refund or the replacement of your order.
If you opt for the refund, it will intervene as soon as possible in accordance with Article 9 of our general conditions of sale. In the event that shipping costs have been paid, they will be included in the refund.
If you prefer the replacement of your order, Parfumdo undertakes to send you a new order.