Online Help & FAQ

Order return

What if an item does not suit me?

If it is intact, in its original packaging and your package was delivered to you less than 14 days ago, you can simply contact us or call us on 0033 4 92 52 86 18 (Monday to Friday from 9:00am to 12:00pm and from 02:00pm to 05:00pm), it is imperative that it is done in Colissimo Suivi at the following address: Parfumdo at Meline Parfums, ZA de Chateauvieux, Plaine de Lachaup, 05000 GAP - FRANCE.

The costs related to this return will be your responsibility in this case. The refund of a settled article will be made according to the same method of payment as the purchase and within a maximum period of 30 days following its reception at our warehouse.

I was wrong when buying my perfume, then I exchange it or get a refund?

We invite you to contact us or call us at 0033 4 92 52 86 18 (price of a local call) from Monday to Friday from 9:00am to 12:00pm and from 02:00pm to 05:00pm so that we can explain the procedure to follow.

The purchased product is defective, what should I do?

I received my order and one of the items does not match the one I ordered, is broken, is faulty what can I do?

This may be a preparation error. We invite you to contact us or call us at 0033 4 92 52 86 18 (price of a local call) from Monday to Friday from 9:00am to 12:00pm and from 02:00pm to 05:00pm so that we can explain the procedure to follow.